Credit & Collections Analyst

The Collections Analyst will handle account receivable portfolios for our clients operations in Europe, specifically the related credit and collection activities to minimize credit risk while maximizing cash collections.

The role includes collections activities; credit hold and order release; driving dispute resolution; escalation to collection agencies and legal counsel; customer credit reviews; continuous process improvement; reporting & analytics.

• University Degree in Business, Finance, or similar field.
• Minimum 5 years’ experience in Collections, Order Management, Customer Support or similar role.
• Good understanding of collection practices, Order Management & Customer Support.
• Good understanding of commercial credit & trade finance.
• Knowledge and experience of subledger accounting.
• Strong proficiency in Microsoft Excel & Outlook (Oracle a plus)
• Fluent in English is essential, another European language an advantage.
• Business and customer focus.
• Innovation / Change Management.
• Leadership skills.
• Good communication skills.
• Problem solving and decision making
• Technical and functional knowledge.

• Drive the collections and the maintenance of account receivable balances: contact customers, follow up on payments and engage late payers to maximize collection efficiency.

• Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling, record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, escalate to manager and to commercial team, etc.

• Manage credit checking and order holds. Engage with the commercial, logistics and customer care teams to ensure smooth communication regarding the timing & conditions of credit hold release.
• Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc.
• Notify manager of significant issues impacting collection of outstanding receivables
• Expedite resolution of customer disputes by linking with Sales / Order Management / Service as required.
• Prepare reports as per monthly schedule and had hoc basis for the credit and financial functions
• Maintain credit files, prepare credit assessments of new & existing customers and approve credit limits in line with Limits of Authority.

• Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as & when needed.

• Promote a culture of continuous process improvement & of Data Analytics.