Customer Service Analyst/Technical Support � Hospitality Industry (Orlando, FL ONLY)

The Customer Service Analyst/Technical Support role at Oracle is a full-time position based in Orlando, FL, requiring 24/7 availability, including weekends and holidays, with shifts typically falling between 7am and 11pm ET Monday-Sunday. The position involves providing Tier 1 Technical Support, which encompasses resolving various technical issues, including SQL queries, network problems, and bug navigation, in addition to standard technical support tasks. Responsibilities include being the initial point of contact for customers, verifying entitlement for support, handling product or system-related service requests, analyzing and resolving customer issues, monitoring service requests through resolution, maintaining good customer relationships, and providing input on knowledge management articles. Ideal candidates have experience with OPERA Property Management System (PMS) or MICROS Point of Sale (POS), some professional IT experience, a passion for problem-solving and IT tinkering, and preferably certifications like Network+, CompTIA A+, Cisco, or similar. Knowledge of SQL is a plus. Experience in the Hotel/Hospitality or Food & Beverage industry, exceptional customer service skills, attention to detail, and strong interpersonal and communication skills are also desired. Oracle values diversity and inclusion in its workplace and is an equal opportunity employer, committed to fostering an inclusive culture where all voices are heard and valued. They offer a competitive suite of employee benefits and are dedicated to providing reasonable accommodations for applicants with disabilities.