Junior IT Support Technician x 19

Reporting to the Airport IT Supervisor, the IT Support Technician is responsible for optimizing the use of IT equipment and providing on-site assistance to the end user, ensuring the maximum availability of the systems. Responsibilities Ensure and manage the continuity of service of the computer network. Ensure the condition of the equipment by regular visits and taking corrective and preventive measures. Ensure data is backed up and Antivirus Definitions and security policies are being implemented. Maintain the computer and devices used for the enrollment and analysis of passengers. Ensure software installation follows current licensing rules and policies of the company. Escalate and report appropriately to the IT Airport Supervisor and use the Issue Tracking system to the next level of support if a problem can’t be handled. Replace hardware components in computers as needed. Be able to identify and resolve basic network issues as they arise. Other responsibilities as assigned. Requirements Knowledge and Experience Bachelor's degree in computer science or related field. Must be fluent in English and Kiswahili (writing and speaking). Two years’ experience using and troubleshooting problems in Windows 10, Windows Server, and Linux. Experience in the IT field with deployed immigration controls software and hardware a plus. Microsoft.net (Visual Studio), SQL Server, MS Project, or MS Visio a plus. Experience using biometric technologies or data mining is a plus. Excellent written and spoken communication skills required; strong work ethic - professionalism, responsibility, and proactive/problem solving; experience working with a team.