Service Engineer

Our client is looking for a highly motivated and technically proficient Service Engineer to join their team. About the Role Develop and implement plans for installation and repairs, either at customer sites or in-house. This includes installing analyzers, providing end-user training, performing repairs, and conducting maintenance tasks. Responsibilities Install analyzers at customer site and pre installation of analyzers received at our clients' facility with current ISO. Give user training on installed analyzers advising the correct way of usage. Check performance of analyzer ensuring adherence to quality control measures and Calibrator. Perform Preventive Maintenance according to checklist and within specified SLAs. Support on spare parts ordering by advising on preventive maintenance kits stock, calibrator etc Provide support in the introduction of new equipment and processes including calibration. Adhere to our clients Service guidelines and local service SOPs. Ensure timely and effective technical product update including software updates. Prepare customer service report in compliance with Service SOPs Certified Trainer at our clients' training center. Implement Field Service Corrective Action. Increase our client service profitability through cost effective means. Requirements Biomedical Engineer or Electrical Engineer preferably a Bachelors Degree in Biomedical Engineering Minimum 2 to 3 years’ experience in Hospital and Laboratory equipment repairs Must have hands on experience in Hematology (XP 300, KX – series, XN – family analyzers). Excellent command of English, both written and oral. General IT knowledge in a Windows environment. Ability to explain in simple and understandable terms complex technical information. Strong interpersonal and communication skills Strong desire to learn and apply new science, and to rapidly grow professionally