Launch Manager (Traveling)

Arrive prepared, with a clear understanding of the assignment’s scope, objectives and success measures.

Guide teams through opening and closing procedures in real time.

Shadow and coach front desk teams on client greetings, check-ins and membership sales conversations.

Observe instructors and provide feedback to ensure class delivery meets brand standards.

Train teams on systems, technology and A/V troubleshooting.

Coach owners and general managers on managing day-to-day studio operations.

Troubleshoot operational and technical issues as they arise.

Send a short daily update to the Director, Field Deployment and the studio’s DFO while on site.

Escalate critical issues or risks quickly.

Work through the pre-launch checklist on site and verify each item through direct observation, system testing and documentation.

Confirm readiness across staffing, instructor coverage, class schedules, booking and payment systems, equipment, brand presentation and client communications.

Lead practice sessions and client-journey rehearsals with the studio team before preview classes.

Run daily readiness check-ins with the owner and GM and track open items to completion.

Flag critical readiness gaps to the Director, Field Deployment immediately.

Support the studio through preview classes and complete construction close-out videos, escalating any outstanding issues.

Deliver on-site retraining, relaunch preparation and operational coaching based on the studio’s Performance Improvement Plan.

Reinforce the commitments the owner made in their plan while you are on site.

Observe and document progress, gaps and owner engagement for the DFO.

Help the incoming owner and team get up to speed on systems, operating routines and brand standards.

Support staff continuity and a smooth experience for clients during the transition.

Document how the studio measures against JETSET standards at the time of transfer.

Act as a mentor and trainer for owners, general managers and frontline staff, with in-the-moment feedback and encouragement.

Be the guardian of the vibe: make sure every studio feels like the coolest place to be.

Serve as the on-site representative of JETSET Pilates, upholding brand culture and standards.

Conduct a formal debrief at the end of every assignment covering strengths, areas of opportunity and next steps.

Hand off each studio to the owner, GM and assigned FBM with a clear action plan.

Prepare for upcoming assignments by reviewing studio information, plans and prior reports.

Complete a post-visit report within 5 business days of every assignment.

Hold virtual follow-ups with studios after an assignment, as directed.

Coordinate on-site schedules so the right staff are present for training.

Share field lessons with the Director, Field Deployment and help keep checklists and field tools up to date.

While not on-site with studios, provide administrative support for the NSO department by setting up systems and platforms, maintaining project management tools, managing shared onboarding email inbox and other duties as assigned

Ability to coach teams on sales conversations, lead conversion and retention.

Comfort with studio technology, including Mindbody, AXLE and A/V systems.

Strong communication skills, in person and in writing, for daily updates and post-visit reports.

Ability to build rapport quickly with owners, GMs, instructors and front desk staff.

Eye for detail and presentation, keeping studios clean, organized and on brand.

Ability to set the tone in a studio through lighting, music, scent and presentation.

Hospitality mindset: you naturally make people feel welcome and valued.

Client experience obsessed: every client should leave feeling part of something special.

High stamina and resilience: you keep energy and morale high through long, fast-paced days.

Adaptable: you adjust quickly to new studios, teams and situations.

Confident: you can give honest feedback to owners and escalate issues when standards are not met.

Passion for fitness, wellness and the JETSET brand.

2 to 3+ years of experience in boutique fitness, hospitality or retail operations, with a track record of driving sales and membership growth.

Hands-on experience with Mindbody (AXLE experience a plus).

Experience in local marketing activations, community engagement and social media promotion.

Willingness to travel up to 85% of the time (company-paid travel).

Availability for early morning and late evening classes while on site.

Competitive compensation, performance-based incentives, and growth opportunities.

75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options

Up to 4% match to 401(k) plan

Flexible fitness & wellness membership

Paid time off and company holidays

A culture that values innovation, ownership, and excellence