5mo ago

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EUR 60,500–85,000 per year

Senior Technical Support Engineer

Netherlands·AmsterdamFull-Timesenior

Technical Support EngineerCustomer

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Quick Summary

Overview

Technical Tools

b2bcustomer-successsaas

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving complex software-related issues while maintaining a high level of professionalism and customer service. The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.

Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues.

Develop deep subject matter expertise in core technologies and multiple specialized technology areas.

Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates.

Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions.

Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams.

Act as a resource for junior support engineers, providing guidance and mentorship.

Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives.

Assist with special projects and other duties as assigned.

Analyze and troubleshoot complex technical issues related to software functionality and system performance.

Communicate effectively with customers and internal teams, ensuring clarity and professionalism in all interactions.

Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolution paths.

Adhere to established support protocols, while identifying opportunities for process improvements.

Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

Maintain professional interaction with internal and external stakeholders

Ability to work in a fast-paced and high-stress environment

Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment.

Excellent written and verbal communication skills with the ability to document and articulate issues effectively.

Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.

Proven ability to mentor and assist junior support engineers

Strong attention to detail and commitment to providing an exceptional customer experience.

Relevant vocational/higher education

Minimum of 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers.

Experience with property management software or related industry experience is a plus.

Familiarity with knowledge base systems and documentation best practices is preferred.

AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

#LI-HB2

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

Location & Eligibility

Where is the job

Amsterdam, Netherlands

Hybrid, some on-site time required

Who can apply

About this job

Pay per year: €60,500–€85,000 a year
Who can apply: Netherlands
Posted: 169 days ago
Employer: has 26 open jobs on Jobera in 4 countries.

Listing Details

Posted: May 14, 2026
First seen: May 15, 2026
Last seen: October 30, 2026

Posting Health

Days active: 168
Repost count: 1
Trust Level: 43%
Scored at: October 31, 2026

Signal breakdown

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Apply for this position

Entrata is a provider of SaaS-driven property management software for owners and property managers, offering a comprehensive platform for leasing, payments, accounting, and resident management.

Employees

1,001-5,000

Domain

Jobs

View 26 jobs

View company profile

Salary

EUR 60,500–85,000 per year

per year

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