Call Center Representative (Medical/ Insurance Experience Preferred)

United States·RockvilleFull Timemid

Customer SupportOtherCustomer Service RepresentativeHealthcareCall Center Representative

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Quick Summary

Overview

Position Overview: We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience.

Technical Tools

Customer SupportOtherCustomer Service RepresentativeHealthcareCall Center Representative

Position Overview:

We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Candidates with medical, healthcare, or health insurance experience are preferred but not required.

Hours: Monday-Friday 8am-5pm

Answer high-volume inbound calls and make outbound calls as needed.

Assist patients/members with inquiries related to:

Benefits, eligibility, and coverage

Claims status and billing questions

Provider information and referrals

Appointment scheduling and general support

Accurately document all interactions in CRM or healthcare systems.

Verify insurance and demographic information.

Provide clear explanations of policies, procedures, and next steps.

Escalate complex or sensitive issues to appropriate teams.

Maintain confidentiality and comply with HIPAA and company policies.

Meet or exceed call center performance metrics (quality, productivity, attendance).

Collaborate with internal teams to resolve customer concerns quickly and efficiently.

Location & Eligibility

Where is the job

Rockville, United States

On-site at the office

Who can apply

Listed under

United States

About this job

Pay per year: ≈ $52,000–$62,400 a year; 49% above the $38,355 median for Customer Service Representative jobs on Jobera (2,453 salaries).
Who can apply: United States
Posted: 273 days ago
Employer: has 314 open jobs on Jobera.