29mo ago

Senior Carrier Account Representative

United States·AustinFull-timesenior

Customer SupportOtherCustomer Service RepresentativeAccount Representative

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Quick Summary

Overview

Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year.

Technical Tools

Customer SupportOtherCustomer Service RepresentativeAccount Representative

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

Our explosive growth is your opportunity to join our high-energy Carrier Capacity team. We’re looking to hire a Senior Carrier Account Representative with previous third-party logistics experience who is ready to put their expertise to work at the fastest-growing brokerage in the country.

What You’ll Do

As a Senior Carrier Account Representative, your key responsibilities are establishing and growing relationships with carrier partners to service our customers’ needs while providing best-in-class service.

Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.

Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers.

Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs

Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick-up to delivery.

Maintain outstanding service performance.

Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status.

Seek opportunities for new and existing customers to utilize committed capacity.

Build strong internal relationships with the Business Development team.

Utilize industry knowledge to resolve issues efficiently and independently.

2+ years in a Carrier Sales or Brokering role is required

We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive.

Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.

A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.

Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships.

Our work culture is high energy! We need highly motivated individuals to help us reach our goals.

You should feel comfortable taking risks and making quick decisions! Our industry is fast-paced. Highly ambitious people thrive!

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.

Invest in your future with our matching 401(k) program.

Build relationships and find your home at Arrive through our Employee Resource Groups.

Enjoy office wide engagement activities, team events, happy hours and more!

Leave the suit and tie at home; our dress code is casual.

Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.

Park your car for free on site!

Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.

Sweat it out with the team at our onsite gym.

Maximize your wellness with free counseling sessions through our Employee Assistance Program

Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.

Receive 100% paid parental leave when you become a new parent.

Get paid to work with your friends through our Referral Program!

Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.