Service Coordinator

Canada·WhitbyFull Time Permanentmid

Customer SupportOtherCustomer Service RepresentativeHealthcareService Coordinator

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Overview

Open Vacancy: This role is a current, active position and we are accepting applications. Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally.

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Open Vacancy: This role is a current, active position and we are accepting applications.

Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators.

As a Service Coordinator, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

Schedule: Sunday to Thursday or Tuesday through Saturday

Group Health Insurance,

Vision, and Dental

RSP Plan with 4% company match

Generous PTO Program

Bonus Program

Tuition Reimbursement

A meaningful career in a vital industry

Opportunity for growth within the company

On-call responsibilities earn $80 per night

Answer calls professionally and knowledgeably

Match clients and Caregivers based on needs, skills, and location

Maintain schedules, fostering quality matches and strong relationships

Monitor, mediate, and log activities in our software system

Ensure accurate client and Caregiver records

Address client and Caregiver concerns as needed

Communicate openly with colleagues, Caregivers, clients, and family members

Uphold company policies, procedures, and business ethics

Perform caregiving in emergencies if on-call

High integrityExcellent customer service skills and eagerness to learn

Strong organizational and typing skills (60 WPM preferred)

Ability to excel in a fast-paced, team-oriented environment

Adaptable and able to act with urgency

Enjoys a sense of humor

Completes criminal background, MVR, drug screen, and reference checks

Passion for working with the aging population is preferred

Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Accessibility: If you need any accommodations during the interview process, please let us know.

Posted Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training. This range reflects base salary only and does not include eligibility for bonus program or other benefits.

For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third-party sites may not reflect current information.