Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.
Job Description:
Job Title: Records Case Opening Coordinator
Position Summary:
Magna Legal Services is seeking a Records Case Opening Coordinator to join our team. This person will be responsible for reviewing and adding client orders to the system and court subpoenas that are submitted the client. This person will also communicate with the client and answer their questions daily. We are looking for someone that has great client service skills and strong attention to detail.
Review and add new client orders to the system
Review, prepare and scan authorizations submitted by clients
Learn and apply various court subpoena rules
Review and understand court service lists
Review, prepare and scan court subpoenas submitted by clients
Contact with clients regarding questions on orders and document deficiencies
Problem solve client inquiries/issues regarding orders
Prioritize assignments
Assist with confirming where requests should be sent to obtain records
Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.
Outstanding verbal and written communication abilities.
Detail-oriented and self-organized
Capable of managing multiple tasks and prioritizing responsibilities effectively.
Ability to participate in a team atmosphere and fast-paced environment
Excellent problem-solving skills
Strong capacity for retaining and applying knowledge.
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.