13mo ago

Team Manager - Testing Operations

United StatesUnited States·Mountain ViewContract Full timemid
OtherTeam Manager
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Quick Summary

Overview

The purpose of the role is to drive operational performance in sourcing with a focus on lead generation and validation metrics. The manager is responsible for managing daily operational targets to ensure consistent delivery and maintaining strong client relationships through structured weekly,…

Technical Tools
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The purpose of the role is to drive operational performance in sourcing with a focus on lead generation and validation metrics. The manager is responsible for managing daily operational targets to ensure consistent delivery and maintaining strong client relationships through structured weekly, fortnightly, and monthly progress reporting. The role also includes recruiting, onboarding, and conducting performance appraisals for internal associates, as well as ensuring full alignment with client policies by updating and disseminating guidelines across the team.
  • Oversee verification and quality of processed cases
  • Act as checker for critical cases and manage escalation queues
  • Monitor daily absenteeism and ensure productivity continuity
  • Allocate workloads based on case complexity and risk
  • Develop strategies for clean-up activities and process optimization
  • Validate client/vendor reports and team queries
  • Collect dashboard requirements and prepare performance review decks
  • Track daily operations, analyze service delivery, and highlight process variances
  • Conduct audit reviews, initiate corrective actions, and maintain SLA adherence
  • Conduct knowledge transfer and product/market training sessions
  • Handle edge cases and contribute to policy refinement
  • Lead calibration and quality alignment sessions across reviewers
  • Share best practices and promote continuous improvement culture
  • Allocate tasks and workflows, ensuring coverage across sub-processes
  • Conduct team building, coaching, and performance appraisals
  • Identify training needs and deliver refresher/process training
  • Manage attrition, absenteeism, and early warning indicators
  • Support recruitment and onboarding, including KT sessions for new members
  • Act as primary contact for internal/external customers for process deliverables
  • Provide updates, reports, and performance metrics to customers
  • Resolve customer escalations and gather feedback to feed into improvement loops
  • Ensure optimal resource utilization via cross-training and buffer planning
  • Interface with cross-functional teams to secure support and alignment
  • Lead program delivery ensuring adherence to timelines, quality, and client expectations
  • Travel readiness: up to 10% (domestic/international)
  • Education: Bachelor’s degree preferred
  • Tools: Familiarity with CRM systems, MS Excel, PowerPoint, QA/QC exposure

    • Location & Eligibility

    Where is the job
    Mountain View, United States
    On-site at the office
    Who can apply
    US
    Listed under
    Worldwide

    About this job

    Who can apply
    United States
    Posted
    397 days ago
    Employer
    has 4,475 open jobs on Jobera in 90 countries.

    Listing Details

    Posted
    October 10, 2025
    First seen
    March 26, 2026
    Last seen
    November 11, 2026

    Posting Health

    Days active
    229
    Repost count
    0
    Trust Level
    23%
    Scored at
    November 11, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    TSMG specializes in managing complex ground data and AI/ML collection projects for Fortune 500 companies globally, ensuring reliable data solutions.

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    Team Manager - Testing Operations
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