Technical Support Engineer (L1/Frontline Support), EU

• →Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
• →Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
• →Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
• →Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
• →Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

• Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data. 
• At least 2 years of experience in technical support, QA, or engineering. 
• Working proficiency in Python.
• Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
• Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
• Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc.) is a plus. 
• Experience at an early-stage startup is a plus. 
• Based in the EU region to provide support coverage during business hours.

We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees. We accommodate 100% remote work, with teammates living around the globe and paid in their local currency.

The base salary range for this role is $65,000–$150,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.

Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.

--

Databento, Inc. provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. We comply with federal, state, and local nondiscrimination laws in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, layoff, recall, transfer, leave, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.