Customer Care Coordinator

The Customer Care Coordinator plays an important role in delivering exceptional customer and patient experiences within a fast-paced retail dispensary environment. This position is responsible for providing knowledgeable, professional, and accurate service while ensuring compliance with company policies, operating procedures, and applicable regulatory requirements. 

Customer Care Coordinators support multiple areas of retail operations, including customer engagement, product education, point-of-sale transactions, telephone support, merchandising, and general store maintenance. 

This is an active, customer-facing retail position that requires employees to rotate between various workstations and responsibilities throughout their scheduled shifts based on operational needs. The role involves frequent standing and walking, with occasional sitting depending on assigned responsibilities. 

Successful candidates demonstrate adaptability, strong communication skills, attention to detail, and a commitment to providing outstanding service in a collaborative, compliance-focused environment.

The Customer Care Coordinator position operates within an active retail dispensary environment. Employees are expected to perform a variety of customer-facing and operational responsibilities and rotate between assigned workstations throughout their scheduled shifts. 

• The physical demands of the position may vary depending on assigned duties, customer traffic, staffing, and operational needs.
• Frequently stand and walk while assisting customers and patients, supporting sales floor activities, completing transactions, maintaining retail areas, and performing other assigned operational responsibilities.
• Occasionally sit while completing designated administrative tasks, computer-based activities, telephone support, or other responsibilities that may be performed from a seated workstation.
• Frequently transition between standing, walking, and sitting as work assignments and operational needs change throughout the workday.
• Frequently use hands and fingers for typing, scanning, operating point-of-sale systems, handling products, processing transactions, and performing other tasks requiring fine motor coordination.
• Frequently operate computers, telephones, registers, and other retail equipment.
• Occasionally reach at or above shoulder level, including when retrieving, stocking, organizing, or handling products and supplies.
• Occasionally bend, twist, stoop, squat, or kneel while performing stocking, cleaning, organizing, and other store maintenance activities. 
• Occasionally grasp, lift, carry, push, or pull objects weighing up to 25 pounds. 
• Move between various areas of the retail location throughout the workday as required to perform assigned duties.
• Perform work activities requiring sustained attention, accuracy, and interaction with customers and team members in an active retail environment.
• The physical requirements described above represent the general demands associated with performing the essential functions of this position. Actual frequency and duration may vary based on operational needs and assigned responsibilities.
• Jushi will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable federal, state, and local laws, unless doing so would impose an undue hardship.