4mo ago

Client Services Representative

Customer SupportOtherCustomer Service RepresentativeClient Services Representative

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Quick Summary

Key Responsibilities

Intake orders from clients and customers via phone and other electronic methods for a 24/7 call center environment. Enter all orders in medical tracking system and maintain logs and other information.

Technical Tools

Customer SupportOtherCustomer Service RepresentativeClient Services Representative

Responsibilities

~1 min read

→Intake orders from clients and customers via phone and other electronic methods for a 24/7 call center environment.
→Enter all orders in medical tracking system and maintain logs and other information.
→Place outbound calls to provide status updates and relay positive results.
→Assist technicians/nurses with troubleshooting.
→Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times.
→Create CD images upon request and distribute appropriately
→Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam.
→Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person.
→Provide field techs with information about orders, traffic, obstacles and requirements
→Grant online access to outside medical professionals
→Correct and modify issues with exams or order information
→Display a sense of urgency while providing the highest level of customer service and representing All-Stat Portable in the most courteous and professional manner.

Requirements

~1 min read

Availability to work overnight and weekends on a rotation basis is required
Excellent communication skills both verbal and written
Great organizational skills, and able to prioritize and delegate tasks and responsibilities effectively
Great interpersonal skills to interact with internal and external managers, clients and associates
Experience in upholding performance and quality standards
Attention to detail and ability to multitask
Ability to utilize various computer systems and applications at the same time
High school diploma or higher education
Previous experience working in a medical setting, customer service environment, or medical
Dispatch is preferred but not required