Patient Advocate/Hospitality Assistant

Hospitality Health ER is a freestanding ER in Longview, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.

If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

A freestanding ER in Longview, TX is seeking a Patient Advocate/Hospitality Assistant to join their team. The Patient Advocate/Hospitality Assistant will strive to provide proficient, competent care while maintaining the patient’s sense of comfort and dignity.

1. →Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility.
2. →Prioritizing patient needs throughout the duration of their stay to include answering questions and concerns; resolving any issues that may arise; running errands and providing meals.
3. →Engaging with all patients, visitors and staff and providing a warm welcome; prepare and deliver refreshments.
4. →Overseeing the organizing, planning and prioritization of workflow within the Hospitality Department.
5. →Adhering to the mission and goals of Hospitality Health ER.
6. →Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume to complete tasks timely and best offer the HHER experience.
7. →Completing administrative tasks; must document and use logs appropriately such as the Van Usage Log and Credit Card Log and must supply receipts/invoices and properly document usage related to HHER funds and resources.
8. →Accountable to the Staff Registered Nurse, the Supervisor, Patient Care Manager, and Director of Nurses.
9. →Acting as lead on shift with Hospitality Assistant; incomplete tasks of the Hospitality Assistant will be the responsibility of the Hospitality Assistant.
10. →Participating in marketing events throughout the community.

• Customer service experience: demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment.
• Understanding clinical care and privacy.
• Current driver’s license with no restrictions.
• Ability to work effectively with patients, staff, and physicians.
• Flexibility to meet scheduling demands of department.
• Ability to read, speak, and write the English language.
• Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager.
• Highschool Diploma or GED.
• Previous customer service experience, direct patient care preferred.