Instructional Designer

The Instructional Design Lead owns the design, development, and continuous improvement
of training content, job aids, and process documentation for Benchmark’s operational
teams.

This position translates underwriting guidance, QC feedback, and operational changes into
clear, practical learning materials that reflect real-world execution. Working closely with
processing, underwriting, and other business partners, the role ensures documented
workflows stay accurate, accessible, and current, and that training measurably supports
performance and onboarding.

Ideal candidates pair strong instructional design and technical-writing skills with enough
operational mortgage knowledge to make training accurate and credible to the teams who
use it.