Customer Service

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

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  Handle inbound and/or outbound customer interactions in a professional and courteous manner

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  Resolve customer inquiries, complaints, and issues efficiently

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  Provide accurate information regarding products, services, and policies

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  Document interactions and update customer records in the system

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  Follow communication scripts and quality guidelines when applicable

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  Meet performance metrics related to quality, productivity, and attendance

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  Collaborate with team members and supervisors to improve customer satisfaction

• High school diploma or equivalent (college studies are a plus)

• Strong communication skills (verbal and written)

• Customer-focused attitude with problem-solving skills

• Ability to work independently (especially for WFH roles)

• Basic computer skills and ability to navigate multiple systems

• Prior customer service or call center experience is a plus

• Position available as Onsite or Work From Home, depending on operational needs

• Schedule and training details will be provided during the interview process