Group Customer Services Manager / Deputy Group Customer Services Manager (Group CS)

Responsibilities:

• Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
• Processing the account maintenance of Corporate Banking customers and provide customer services support function
• Responsible for implementation and execution of projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
• Deliver tailor-made and one-stop quality services by closely following up client's needs and requirements
• Work as a team player with other partner teams to conduct business analytics, review product and services mix in order to enhance customer satisfaction and experience 

Requirements:

• Degree holder or above
• At least 2 years experience in corporate banking or cash management services in customer service or operations functions
• Familiar with cash management related products and platforms
• Excellent interpersonal and communication skills.
• Excellent analytical and numerical skills.
• Proficient in Microsoft Office including Excel Macro
• Good command of both spoken and written English and Chinese. Mandarin is an advantage

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

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