Senior Manager, Software Engineering (Integrity)

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes, for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Manager, Software Engineering, Integrity to help lead the engineering team that protects donors and campaign organizers across GoFundMe and GoFundMe Pro.

The Job

You will lead the software engineering team that protects donors and campaign organizers across GoFundMe and GoFundMe Pro. You will own end-to-end detection, content moderation, enforcement, moderation tooling, and appeals pipelines. You will build high-throughput systems that keep harmful content off the platform while preserving seamless fundraising for authentic causes.

You will operate in a high-stakes technical environment where automated decisions directly affect active fundraisers and donation flows. You will set rigorous precision and recall standards that balance automated intervention with human review, and you will hold the line on accuracy before models reach production.

You will expand platform coverage into key integrity domains, including donor and fundraiser privacy, nonprofit impersonation prevention, and high-volume coordinated abuse detection. You will deliver robust transparency reporting and appeals workflows that satisfy regulatory obligations.

• Manage, recruit, and mentor software engineers building detection, moderation, enforcement, and appeals systems.
• Review system architecture designs, write code, resolve critical technical incidents, and prototype new detection methods.
• Direct the full integrity lifecycle, from signal ingestion and machine learning classification to reviewer queues, automated actions, enforcement actions, user transparency, and user appeals.
• Track key operational metrics, including model precision, recall against human baselines, detection coverage, time to enforcement, review throughput, and appeal reversal rates.
• Deliver technical capabilities for privacy protection, abuse prevention, transparency reporting, and regulatory compliance across global jurisdictions.
• Build a sustainable, scalable set of internal tools that analysts and investigators use to research individual and coordinated abuse.
• Evaluate, integrate, and manage third-party vendor platforms for content detection and case management.
• Lead engineering incident response during platform abuse events and conduct post-mortem root-cause analyses.

• Bachelor's degree in Computer Science or equivalent practical experience.
• 7 years of experience writing, reviewing, and operating production software systems in an on-call capacity.
• 4 years of experience managing software engineering teams, including hiring and performance management.
• Experience building trust, safety, fraud, or risk mitigation systems for online consumer platforms or marketplaces.
• Experience managing complete policy enforcement pipelines spanning signal detection, human review queues, enforcement actions, and appeals workflows.
• Experience collaborating with policy and legal teams to convert written platform policies into executable automated systems.

• Experience navigating platform regulations, including the Digital Services Act, Online Safety Act, state privacy regulations, and charitable solicitation legal requirements.
• Experience producing regulatory transparency reports and responding to data audit requests from governing authorities.
• Experience selecting, integrating, or replacing vendor software for detection and case management.

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘26 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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