Specialist-Registration I

Schedule:
Monday – Friday, 8:00 AM – 4:30 PM
Location: West Hospital (100% Onsite)

The Registration Specialist plays a key role in ensuring a positive patient experience by facilitating patient flow, managing registration activities, and providing administrative support. This position serves as a central point of contact for patients, providers, and clinical staff while maintaining accurate demographic, insurance, and financial information.

• →Patient registration and check-in/check-out
• →Verify and update insurance information
• →Manage and respond to patient messages
• →Scan and maintain patient documentation
• →Process billing sheets and collect payments as needed
• →Schedule appointments and answer incoming calls
• →Validate charges and enter information into appropriate systems
• →Collaborate daily with Registered Nurses (RNs) and Medical Assistants (MAs) to support patient needs
• →Provide excellent customer service to patients and visitors

The team prides itself on being supportive, compassionate, and collaborative. Employees are encouraged to take things one step at a time, remain flexible, and always put patients first.

Training is designed to provide exposure to both front-end clinic operations:

1. Check-In/Registration
2. Check-Out and Patient Flow

This approach helps new team members gain a comprehensive understanding of the patient experience and clinic operations.

• High School Diploma or GED required
• Basic proficiency with Microsoft Office (Word, Excel, and PowerPoint)

• Prior experience in a healthcare setting strongly preferred
• Ability to learn and retain medical coding concepts, including ICD-10 and CPT coding
• Knowledge of insurance verification and interpretation
• Understanding of medical terminology and clinical practices
• Strong customer service and communication skills
• Ability to multitask in a fast-paced patient-care environment

The ideal candidate is compassionate, organized, detail-oriented, and enjoys working with both patients and clinical team members. They can adapt to changing priorities while maintaining a positive and professional demeanor.

This role offers an opportunity to make a direct impact on the patient experience while working within a supportive and team-oriented clinic environment.