Operational Excellence (Remote LATAM) -62706612577

• Director of Field Operations & Integrations

• Process / SOP Analysts (added over time based on business needs)

• Operations Leadership
• Technology & Systems Teams
• Shared Services
• Branch & Service Center Managers
• Subject Matter Experts across the business

• Own the operational documentation library and company standards.
• Scale the review, SME approval, and publishing process.
• Maintain documentation hierarchy, version control, and governance standards.

• Build and manage the training program that rolls out operational procedures across all locations.
• Ensure documentation is understood, adopted, and consistently followed.

• Design and conduct operational compliance audits.
• Translate audit findings into continuous improvement initiatives.

• Own safety programs and regulatory compliance initiatives.
• Conduct branch safety audits.
• Drive operational risk reduction across the organization.

Primary KPIs:

• SOP deployment rate (approved and trained vs. total)
• Operational audit adherence score

Supporting Metrics:

• Documentation review throughput
• Training completion by location
• Safety incident rate
• Audit findings closure time

• Drive adoption of standardized operating procedures.
• Establish operational standards, training programs, and audit processes.
• Lead change with a balance of accountability and collaboration.
• Foster a culture of continuous improvement and operational excellence.

• 7+ years of experience in Operational Excellence, Process Improvement, Quality Management, or a related discipline.
• Experience developing documentation, training, or audit programs.
• Strong facilitation, coaching, and stakeholder management skills.
• Highly organized with a structured, data-driven approach.
• Fluent, professional-level English (spoken and written). This role works closely with US-based leadership and requires near-native communication skills. The interview process includes English assessments.

• Lean, Six Sigma, or Continuous Improvement certification/experience.
• Experience supporting multi-location operations.
• Experience managing workplace safety or compliance programs.

Remote, based anywhere in Latin America, with full overlap with US business hours. Occasional travel to company locations may be required.

• Established a scalable process for documentation, training, and SOP deployment.
• Successfully implemented operational audit programs that drive measurable improvements.
• Built an effective training function across all locations.
• Implemented a strong safety and compliance program across the business.