German-Speaking Customer Experience Specialist (m,f) Booking Platform (copy)

Start : 03.08.26

We are partnering with a global leader in customer experience outsourcing to recruit Customer Service Representatives for a growing international project based in Gdansk. If you’re passionate about helping people and want to grow within a supportive and multicultural environment, this is your chance to join a well-structured and dynamic team.

• Handle inbound customer inquiries via phone and email regarding bookings, post-booking support, and complaint resolution
• Deliver accurate, empathetic, and effective assistance to each customer
• Assisting with travel arrangements and information about properties
• Follow internal procedures and escalate issues when necessary
• Contribute to a positive customer experience and support service quality standards

• German (C1) written and spoken proficiency
• English (B2+) proficiency
• Previous experience in customer service or a similar role is preferred
• Strong communication and problem-solving skills
• Ability to multitask, stay organized, and remain calm under pressure
• Tech-savvy and able to quickly learn new systems
• Availability to work full-time or part-time, including up to 2 weekends per month

• Full-time Employment contract
• 5 days/week (Mon–Sun), 8-hour shifts between 8 am -11pm
• Modern office in Gdańsk
• Attendance bonus: up to 3000 PLN gross
• Monthly performance bonus: maximum 400 PLN gross. 100 PLN gross for each achieved KPI
• Relocation package: 5500 PLN gross
• Career growth (92% of managers started as consultants)
• Multisport card
• Medicover healthcare package