~3mo ago

Remote German Registered Nurse (RN) / Pflegefachkraft

Germany·MunichRemotemid

HealthcareNurse

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Quick Summary

Key Responsibilities

Monday to Friday, 4:00 PM – 10:00 PM CEST (6 hours training)- For six weeks with a two weeks nesting period Working Schedule Operating Hours: Monday to Friday,

Technical Tools

HealthcareNurse

Responsibilities

~1 min read

→Resolve customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
→Serve as a telecare clinical contact for patients, clinical staff, and internal team members.
→Support escalations from the Level 1 Technical Services team when required.
→Follow all environmental, health, and safety procedures and company policies.
→Act as a liaison between customers, TalentWorldGroup, and the client.
→Help maintain the accuracy of online knowledge bases, troubleshooting guides, and reference materials.
→Identify opportunities to improve customer experience, equipment reliability, and treatment quality.
→Complete scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
→Receive inbound calls from telecare patients and clinical collaborators.
→Analyze treatment data and identify clinical, user, or product-related trends.
→Document all interactions accurately and share relevant information with appropriate stakeholders.

8 weeks of paid remote training
Covers technical support, systems, and treatment analysis.
Training Schedule: Monday to Friday, 4:00 PM – 10:00 PM CEST (6 hours training)- For six weeks with a two weeks nesting period

Operating Hours: Monday to Friday, between 9:00 AM and 6:00 PM CET
Expected workload: Approximately 2 hours per day
Fully remote from Germany

What We Offer

~1 min read

✓€26/hour during training

✓€28/hour after successful completion of training

✓100% remote work from home

✓Competitive hourly compensation

✓Paid training

✓Long-term freelance cooperation

✓Career development opportunities

✓Performance-based gamification program, including bonus opportunities and paid leave hours

Requirements

~1 min read

Currently living in Germany
Active Registered Nurse (RN) license issued in Germany
Nursing degree (BSc or equivalent nursing diploma)
Excellent verbal and written communication skills in German and English
2–4 years of customer service or contact center experience is preferred but not required
Experience with dialysis therapy is an advantage but not mandatory