Membership Experience Lead(Patient Care Coordinator) - 20491

Role: Membership Experience Lead (Patient Care Coordinator) 

Priority Location: Latin America (LATAM) – Colombia preferred

Working Hours: Monday to Friday, U.S. Business Hours

Salary Range: $1,500 – $2,500 / month (Dependent on experience)

Type of contract: Independent Contractor

Type of job: Remote

About Us

We are a premium, fast-growing concierge longevity medicine practice redefining personalized healthcare. Operating primarily through a telemedicine model, we provide executive-level, physician-led care—including comprehensive quarterly lab testing, personalized nutrition and supplement protocols, and cutting-edge, evidence-based longevity therapies. We serve discerning professionals and executives across major U.S. metropolitan areas who expect an exceptional standard of service.
 

We are seeking a highly polished, proactive, and articulate Membership Experience Lead to own the entire member journey—from initial intake through long-term engagement. In this role, you will serve as the primary face of our brand and the bridge between high-net-worth members and our clinical team. You will lead live onboarding calls, manage high-touch communications, anticipate member needs, and help build seamless operational systems for a rapidly scaling concierge medical practice.

This individual will be responsible for delivering an extraordinary white-glove experience, maintaining complete ownership of member communication, and optimizing operational workflows.

The ideal candidate thrives in an autonomous, fast-paced environment and will handle the following:

• →Member Onboarding & Live Calls: Lead structured, professional onboarding video calls with new members. Guide them through next steps, answer questions with warmth and confidence, and build immediate trust.
• →Member Intake & Sales Support: Assist prospective members moving through the enrollment process, coordinating intake logistics and supporting practice leadership during initial consultations.
• →Ongoing Relationship Management: Serve as the main point of contact across email and internal communication channels. Monitor shared inboxes, ensure rapid response times, and resolve member inquiries proactively.
• →Care Coordination & Milestones: Schedule and track quarterly care milestones, coordinate follow-ups between physicians and members, and ensure care plans move forward seamlessly.
• →Operational Coordination: Partner with founders to streamline internal systems, enforce operational consistency, and eliminate administrative friction as the practice grows.
• →Special Growth Projects: Identify opportunities to improve member retention, contribute to strategic partnership initiatives, and refine existing onboarding and support workflows.

• Experience: 2–5+ years in a high-touch, client-facing role (e.g., concierge medicine, private healthcare, patient care coordination, luxury hospitality, or executive client services).
• Communication Skills: Near-native spoken and written English fluency with outstanding verbal presentation skills and comfort leading video calls independently.
• High EQ & Client Standard: Proven track record of interacting with affluent, high-expectation, or executive-level clientele with emotional intelligence, discretion, and polish.
• Startup Mindset: Self-starter who embraces ambiguity, takes initiative without waiting for step-by-step instructions, and excels in a fast-moving remote environment.
• Location & Hours: Based in Latin America (Colombia strongly preferred) with full availability during U.S. business hours.