2mo ago

Community Associate

(south Africa)Remotemid

OtherCommunity Associate

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Quick Summary

Overview

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

Technical Tools

OtherCommunity Associate

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.

You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.

We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you.

You'll be the trusted voice our members lean on. Building real relationships, you'll motivate, engage, and guide them on their journey — while growing a buzzing, supportive online community that reinforces our mission and keeps members connected. You'll also shape and sharpen the processes behind the scenes, always looking for smarter ways to work and better ways to support our members.

Responsibilities

~1 min read

→Contribute to the day-to-day running of our online community, building trusted relationships with members and ensuring it's a positive, valuable space where they share their experiences and support each other.
→Support (and bring fresh ideas to) virtual events, Q&A sessions, challenges, and other initiatives that foster a real sense of belonging and connection within the community.
→Moderate user-generated content to ensure it aligns with community guidelines, responding promptly and empathetically to posts and messages in a way that makes members feel heard.
→Work in a cross-functional, multidisciplinary team to triage, respond to, and escalate communications from patients to relevant teams, minimising patient safety risks.
→Use community insights and data to inform how we engage, educate, and inspire our members — spotting trends, tracking what's working, and continuously improving the experience.

A relationship-builder: you love connecting with people, earning their trust, and making every member feel like they belong.
Excellent communication skills, with a creative streak for keeping the community fresh and engaging.
Comfortable working with data: you can read engagement and community metrics, draw out insights, and use them to inform decisions and improve outcomes.
Organised, independent, and a strong team player.
Excited by fast-paced change and creative problem solving.
Goes without saying — you're obsessive about patient experience and thrive on understanding a patient's problems and finding the best solution.

What We Offer

~1 min read

✓What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.

✓Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.

✓Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.

✓Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.

✓Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

Shape your career – Ongoing opportunities to learn and grow.
Support at every stage – Choose between medical aid support or a monthly wellness allowance, including a R400 wellness budget.
Work where well-being matters – Enjoy 21 days of annual leave, fully remote work, up to 3 weeks of Work From Anywhere, team wellness initiatives like Strava challenges and Monday meditation.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.