Registered Nurse - USA

Registered Nurse PD TeleCare (Remote, USA)

Role Overview

We are seeking Registered Nurses with active multi-state (NLC) licenses to join our PD TeleCare Health Data Analyst project. This fully remote role involves supporting patients with Sharesource-enabled cyclers by monitoring treatment details. Nurses will provide technical support, analyze treatment data, and deliver actionable clinical insights to optimize care.

Candidate Requirements

• Active Registered Nurse license (multi-state, NLC required)
  
• Experience with dialysis therapy (preferred)
  
• Strong written and spoken English
  
• 2 to 4 years of contact center or customer service experience (preferred, not mandatory)
  
• Must be based in the United States for HIPAA compliance
  

Mandatory Technical Requirements

• Internet: Stable wired broadband, minimum 50 Mb/s
  
• Processor: Intel Core i5 or min. 1.8 GHz (64-bit preferred)
  
• RAM: 16 GB
  
• Storage: 120 GB SSD (minimum 10 GB free)
  
• Screen resolution: 1920x1080 preferred
  
• Wired USB headset
  
• Operating System: Windows 11 or later
  

Key Responsibilities

• Resolve customer inquiries, complaints, and requests, within defined clinical scope of practice
  
• Serve as telecare clinical contact for patients, clinicians, and internal teams
  
• Handle escalations from Level 1 technical support, act as backup for supervisors
  
• Adhere to health, safety, and operational procedures
  
• Act as liaison between patients, employer staff, and client staff
  
• Maintain accuracy of platform information, troubleshooting trees, and reference materials
  
• Enhance patient experience, treatment quality, and reliability
  
• Conduct scheduled and unscheduled outbound calls to patients and collaborators
  
• Receive inbound calls and document outcomes appropriately
  
• Use data analysis tools (Excel, Tableau) to identify root causes of treatment deviations and propose solutions

Training Program

• Duration: 8 weeks
• Hours: Monday to Friday, 6 hours/day
• Schedule: 4:00 PM to 10:00 PM CEST (10:00 AM to 4:00 PM EST)
• Training Structure: 6 weeks of instructor-led training followed by a 2-week nesting period
• Paid training provided

Production Hours

• Flexible shifts within 9:00 AM 6:00 PM Eastern Time
  
• 4 hours per day Monday to Friday total 20 hours per week
  
• Possibility of increased hours in the future as the project keep growing
  

Why Join Us

• 100% remote work true work-life balance
  
• Competitive pay: $27/hour during training, $30/hour post-training
  
• Career development opportunities in a multicultural, innovative company
  
• Performance-based bonuses through gamification program
  
• Freelance cooperation agreement