IT Engineer - Japanese Bilingual

Engineer, Professional Services

• → Configure internal-office server, PC, network, telephony hardware, and software for customers.

• → Perform on-site installation of server, PC, network, telephony hardware, and software for customers.

• → Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers.

• → Provide supports of server, PC, network, telephony hardware, and software administration to customers.

• → Perform installation and troubleshooting at site. (Required business trip.)

• → Compose and issues work records and project records of installation and configuration for each customer.

• → Report and archive actual solution and countermeasure of troubleshooting for future reference.

• → Report the status of each project and troubleshooting progress to your team/project leader.

• → Perform product research and market trend analysis as requested by your team leader.

• → Draft proposal and/or quotation for customers as requested by your team leader.

• → Control projects, vendors and sub-contractors for delivery and completion of projects on time.

< Technical Qualifications >

Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet the customer's requirement.

Must be native level in Japanese, Fluent in English.

• → Microsoft, Citirx, VMware and other major software vendor's product.

• → Cisco, Fortinet, Palo Alto and other major network vendor's devices.

• → Unix/Linux, Windows server operation and maintenance.

• → Security software and solutions for servers and PCs.

• → Local and Wide Area Network technologies.

• → Virtualization and storage technologies.

This position reports to Manager, department of Professional Services. Others will be designated by President & CEO if necessary.