Desktop Technician

United States·YumaFull-Time Employeemid

Customer SupportOtherTechnicianDesktop Support Technician

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Quick Summary

Key Responsibilities

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc.,

Technical Tools

Customer SupportOtherTechnicianDesktop Support Technician

We are seeking a highly motivated Desktop Technician to join our collaborative, mission-driven, dynamic, and innovative campus technology team. Reporting to the onsite Desktop Lead, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone.

Troubleshoots and repair of laptop/desktop computers and related peripherals.

Diagnoses and troubleshoots hardware, software, network, and system issues effectively.

Installs, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus.

Configures, installs, maintains, troubleshoots; domains, user accounts, software accounts, network connectivity and wireless access.

Resolves technology-related difficulties experienced by faculty, staff, and students.

Develops and maintains desktop deployment systems to streamline the process of deploying images to endpoint devices.

Accurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system. Maintain records and generate reports as required. Respond to service requests and incidents logged through the designated ticketing system. Escalate complex service requests when necessary.

Utilizes, contributes to and approves newly created articles within the knowledge base to help resolve issues. Adhere to technical processes and procedures.

Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking system.

Familiar with common Higher Education compliance standards (FERPA and GLBA).

Coordinate with vendors to resolve problems.

Generate and review activity reports.

Other duties, as assigned.

Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers.
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps.
Good written and verbal communication skills.
Ability to explain technical concepts and train others in non-technical terms.
Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client.
Ability to work collaboratively in a team environment.
A strong focus on customer service.
Good organizational skills with keen attention to detail.
Ability to work independently and as part of a team.
Ability to manage multiple tasks and prioritize effectively.

High school diploma or equivalent.

A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.

Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.

Associate degree or bachelor's degree in computer science or a related field

2 or more years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices.

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Our employees enjoy:

Requirements

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Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.

Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential

At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.

CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Please click on the links below for more information on these important topics:

-            Know Your Rights: Workplace Discrimination is Illegal

-            Employee Polygraph Protection Act

-            Your Employee Rights Under the Family and Medical Leave Act (FMLA)

-            E-Verify Participation

-            Right to Work