Customer Support Rep

Our mission is to turn every family’s living room into their own personal pediatric urgent care. We combine home exam kits, concierge-like access, and AI-enabled Pediatricians to provide affordable and near-instant clinic-level care, 24/7. We believe every child deserves access to top-quality healthcare.

We’ve proven that by drastically improving access and turning healthcare into a consumer-grade experience, we drive better health outcomes for children and families while dramatically reducing medical costs for parents and health plans (up to 50% reduction in ED costs).

We are a mission and values driven company. You can learn more about our values HERE. 🫐 💙

At Blueberry, our doctors and patients are at the center of everything we do. We’re looking for a Customer Support Representative who can deliver a reliable, high-quality experience across phone, email, and chat while working in a fast-paced, remote environment.

• You are a team player. You acknowledge that we win as a team and are willing to step in and help, even if it’s inconvenient!

• You are an optimist. You demonstrate a positive attitude and see challenges as opportunities to learn and grow

• You are flexible and are willing to adapt to adjustments to shift schedules

• You are organized in the way you manage your workload in order to deliver meaningful results

• You are willing to work nights and weekends

• You are a strong communicator both verbally and in writing

• You are a self-starter. You understand that working remotely is a privilege and you are committed to making high contributions to the team

• You are coachable. You are open to being coached by all members of the team, not just leadership

• Support patients and doctors across phone, email, and chat channels

• Resolve questions efficiently while ensuring a clear, professional experience

• Follow established workflows and processes to ensure consistency and accuracy

• Document interactions clearly to support follow-up, collaboration, and continuity of care

• Use sound judgment to resolve issues independently and escalate when appropriate

• Maintain strong awareness of SLAs and prioritize work accordingly

• Prior customer support experience (phone, email, or chat)

• Experience working in remote or structured support environments is a plus

• Strong written and verbal communication skills

• Ability to stay organized and manage multiple conversations at once

• Consistent reliability, including punctuality and ownership of scheduled shifts

• Attention to detail in documentation and task execution

• Comfort working in a structured environment with defined processes

• Adaptability in a fast-changing environment