Technical Support Specialist

The Technical Support Specialist provides Tier 1 and Tier 2 technical support for the organization's PC and PC-related hardware/software needs, by phone, e-mail, in person, and remote-control tools. This role performs initial assessment, triage, research, and resolution of first- and second-level issues company-wide and, when supporting a specific site, serves as an on-site resource working alongside IT Engineering and Network/Server Administration teams to troubleshoot, implement, and deploy systems and applications for that location.