Business Analyst & Project Delivery

Project Planning & Management

• Collaborate with Product, Technology, Operations, Risk, 
• Conduct stakeholder interviews, workshops, and consultations. 
• Gather, document, and validate business requirements. 
• Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS). 
• Translate business requirements into technical specifications.
• Develop project scopes, schedules, budgets, and implementation plans.
• Coordinate project teams and external vendors.
• Manage multiple Mobile Money projects simultaneously

Product Launch Management

• Collaborate with Product, Technology, Operations, Risk, 
• Conduct stakeholder interviews, workshops, and consultations. 
• Gather, document, and validate business requirements. 
• Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS). 
• Translate business requirements into technical specifications.
• Develop project scopes, schedules, budgets, and implementation plans.
• Coordinate project teams and external vendors.
• Manage multiple Mobile Money projects simultaneously

Product Launch Management

• Coordinate SIT, UAT, pilot, dry runs, cutover and hypercare activities.
• Track project scope, milestones, dependencies, risks, issues and deliverables.
• Coordinate vendors and technology partners to ensure agreed deliverables are completed on time
• Coordinate defect resolution and ensure successful retesting before production deployment
• Prepare project status reports and provide regular updates to management
• Ensure readiness across Operations, Customer Service, Finance, Compliance and Marketing Functions

Product Enhancement & Innovation

• Identify opportunities for new Mobile Money products and services.
• Support design and rollout of: 
  • Wallet services
  • Merchant payments
  • Bulk payments
  • International remittances
  • Savings and lending products
  • Airtime and utility payments
• Conduct market and competitor analysis.

Regulatory & Compliance Support

• Ensure compliance with Central Bank regulations.
• Support AML/CFT controls.
• Ensure compliance with data privacy requirements.
• Participate in audits and regulatory reviews.

Risk Management

• Manage implementation risks.
• Maintain project risk registers.
• Escalate critical issues.
• Ensure project governance compliance
• Ensure business continuity during implementation.

Vendor & Partner Management

• Manage Airtel Money platform vendors.
• Coordinate integrations with: 
  • Banks
  • Fintechs
  • MNOs
  • Payment gateways
  • Switches
  • Government systems

Relevant Experience

• Bachelor’s degree in Information Technology, Information Systems and Computer Science. Professional certifications in Business Analysis, Project Management, Agile Delivery are highly desirable
• 3-5 years' experience in Business Analysis, Project Management, Product Delivery, or Digital Financial Services.
• 2-4 years' experience within a Mobile Money, Fintech, Banking, Payments, or Telecommunications environment.
• Experience managing end-to-end project lifecycles from requirements gathering through implementation and post-go-live support.
• Experience using data and analytics to support business decision-making.
• Experience developing operational and management reports using tools such as Power BI, Tableau, Excel, or SQL.
• Ability to analyze transaction trends, customer behavior, product performance, and operational KPIs.