Concierge and VIP Host (Crypto/Gaming Industry) - 64986113054

Position : Concierge and VIP Host​​​​​​​

Work Hours (Client) : Monday to Friday, Cape Town business hours

Pay Range : Above market base with upside tied to VIP book performance $1000 to $2000/ month

(varies based on skill set and experience level)

Location of Search : Cape Town, South Africa

Work Location : Cape Town (In-Person) 

Company Overview:

Our client is a fast-moving, high-growth startup operating two rapidly expanding online casino brands across the crypto and U.S. social casino markets.

Operating within a broader ecosystem of established, industry-leading gaming operators, one brand is backed by an international gaming group running 17 additional casinos generating over $50 million per month in gross gaming revenue. The second brand is backed by a major U.S. operator generating over $10 million per month in gross profit.

The company is structured for aggressive scaling. With relentless execution and high-performing operations, the business is positioned to exceed $100 million in annual profit within the next year.

Role Overview:

Every VIP player is assigned to a dedicated group with access to a 24-hour direct concierge line to resolve any issue or request seamlessly. 

We deliver an uncompromising service standard: round-the-clock, bespoke support provided exclusively by skilled human concierges. Every VIP inquiry is met within 60 seconds, 24/7/365. We value authentic human competence and problem-solving excellence above all, executed with maximum speed and precision. 

Duties and Responsibilities:

• Manage direct communication with a selective portfolio of high-value players, maintaining exceptional service quality across a low-volume, high-priority message stream.
• Share round-the-clock shift coverage with a teammate, maintaining active notifications to guarantee sub-60-second response times consistently throughout your shift, including nights and weekends.
• Deliver bespoke, white-glove onboarding and end-to-end issue resolution using authentic, human-to-human communication without relying on canned scripts or AI text generators.

Minimum Qualifications:

• Language Requirement: Native or fluent English proficiency (written and spoken).
• Experience: Proven background in high-end hospitality, luxury concierge services, or VIP guest relations; casino and gaming experience is not required as comprehensive training will be provided.

• Exceptional written and verbal English communication skills with strong conversational tact.
• Uncompromising commitment to response velocity and 24/7 availability during allocated shift windows, with a dedication to authentic human interaction rather than scripts or AI bots.