Supervising Case Manager (Full-Time)

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary:

 

Bachelor’s degree in social work, public health or, 2+ years providing outreach, navigation, and low-threshold to intensive case management services to high-risk populations, including expert knowledge of stabilization, shelter, housing, and substance use disorder treatment centers.  

Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes. 

Experience providing street-based outreach services in urban settings and homeless encampments.  

Ability to read, write, collect data, and document case notes to the expected professional standards.  

Ability to establish and maintain effective collaborative relationships across Glide programs as well as with city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States.  

Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strengths-based counseling techniques. 

Must understand the social determinants of health and how they impact people experiencing homelessness, actively engaged in drug use, and proximate stressors.  

Must be able to provide culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.  

Exceptionally strong communication and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)

Must have a valid California Drivers license. 

Must have auto insurance and a clean DMV record with the ability to drive GLIDE’s Journey Home Service Van.  

California Peer-to-Peer Support Specialist certification, or the ability to acquire one within 60 days of hire.  

California Community Health Worker Certification preferred.  

Ability to work on a computer and see details of objects at close range.  

Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).  

Finger dexterity and the ability to use all standard office equipment.  

Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).  

Activities that occur frequently are sitting, standing, walking, and handling materials and supplies.  

Activities that occur occasionally are climbing stairs and manipulating fine objects with your fingers.  

Activities that occur infrequently are bending, squatting, twisting, reaching straight above and below shoulder level, carrying and lifting up to 50 pounds.

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.