Executive Support Lead, Americas

Are you passionate about delivering exceptional executive technology experiences? We're looking for a dynamic leader to oversee our Executive Support function across the Americas, combining strategic leadership with hands-on engagement to ensure senior executives receive a seamless, high-touch support experience.

As the regional lead, you'll manage and develop a high-performing team, build trusted relationships with senior stakeholders, and drive service excellence across the executive population. You'll play a key role in translating global strategy into regional outcomes, leading continuous improvement initiatives, and ensuring the highest standards of service, operational resilience, and governance.

This is a highly visible role offering the opportunity to influence senior leaders, shape the future of Executive Support services, and make a meaningful impact across the organisation.

• Lead the delivery and performance of Executive Support services across the region, ensuring a consistent, high-quality experience and a culture of continuous improvement.
• Translate the global Executive Support strategy into effective regional operating plans, service standards, and delivery frameworks.
• Serve as the senior escalation point for critical executive technology issues, providing leadership, stakeholder management, and resolution oversight during high-impact incidents.
• Drive adoption of service processes, support methodologies, and operational best practices to improve efficiency and service quality.
• Own regional service performance, ensuring Executive Support services consistently meet business expectations and agreed service levels.
• Oversee the management, governance, and lifecycle of executive technology assets and inventory.
• Lead the regional delivery of executive technology initiatives, including executive onboarding programs, technology enhancements, and service improvements.
• Partner with global leadership to shape and influence the Executive Support strategy, operating model, and future service roadmap.
• Build trusted relationships with senior executives and business leaders, acting as a strategic advisor on executive technology needs and priorities.
• Ensure regional compliance with technology, security, risk, and governance requirements.

• Proven people leader with a track record of building, developing, and inspiring high-performing support teams, creating a culture of accountability, continuous improvement, and service excellence.
• Significant experience in technology support, service operations, or executive support environments, including significant exposure to supporting senior executives, C-suite leaders, and board-level stakeholders.
• Exceptional stakeholder management skills, with the ability to build trusted relationships, influence senior leaders, and confidently operate within executive environments.
• Experienced in leading teams and managing stakeholders through high-pressure situations, critical incidents, and executive escalations with professionalism and composure.
• Outstanding communication and presentation skills, able to translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences.
• Highly professional, discreet, and trusted, with sound judgement, integrity, and the ability to operate effectively in confidential and sensitive business environments.
• Strong understanding of executive technology services, including endpoint support, collaboration platforms, mobility solutions, audiovisual technologies, executive onboarding, and executive meeting and event support.
• Analytical and solutions-oriented, with the ability to leverage data, stakeholder feedback, and operational insights to identify opportunities, solve complex challenges, and drive service innovation.
• Passionate about delivering exceptional customer experiences and continuously raising the bar for executive technology support.