Assistant Property Manager - 64902894766

Location: Latin America or South Africa

Employment Type: Full-Time

Compensation: $1,500 - $2,000

Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST

We are a growing, full-service property management firm. We pride ourselves on delivering responsive, high-touch support to our tenants while maximizing value for property owners. We believe that clear communication, fast follow-ups, and making tenants feel heard are the cornerstones of successful property management.

We are seeking a proactive, communicative, and detail-oriented Assistant Property Manager to join our team remotely.

In this role, you will serve as the primary remote point of contact for our tenants, taking ownership of day-to-day communications, rent collections, lease renewals, tenant onboarding, and leasing coordination. By managing incoming inquiries and front-line administrative workflows, you will free up our on-site Property Manager to address field operations, vendor coordination, and high-level maintenance needs.

The ideal candidate brings strong customer service or hospitality experience, possesses a empathetic yet firm communication style, and thrives in a fast-paced environment.

• First Point of Contact: Serve as the primary contact for incoming tenant calls, texts, and emails during business hours.
• Responsive Service: Acknowledge tenant inquiries promptly, ensuring they feel heard and supported even if an issue requires several days to resolve.
• Issue De-escalation: Diffuse difficult or emotional situations using empathy, thick skin, and professional problem-solving skills.
• Coordination & Documentation: Log all communication in Buildium and coordinate with the on-site team for issues requiring physically dispatched support.

• Execute Collections Workflow: Proactively follow up on outstanding rent balances via phone, text, and email based on company timelines (e.g., automated/custom reminders on the 5th and 10th).
• Tailored Outreach: Vary outreach methods and timing (e.g., trying phone calls or late-afternoon emails) to effectively reach chronically late tenants.
• Firm & Professional Tone: Set clear expectations with first-time late payers to prevent late payments from becoming a recurring habit.

• Renewal Tracking: Identify upcoming lease expirations, present renewal options (provided by management), track tenant decisions, and manage agreement workflows.
• Move-In Coordination: Send welcome packages, move-in instructions, and checklists to new tenants to ensure a seamless onboarding experience.

• Inquiry Management: Monitor and respond promptly to incoming rental leads from platforms like Zillow.
• Showing Schedules: Prequalify prospective renters using established scripts and schedule property showings directly on the leasing agent’s calendar.

• Portal & Record Audits: Regularly review tenant ledgers, verify up-to-date Renter’s Insurance policies, and update owner/tenant portals in Buildium.
• Workflow Optimization: Assist with administrative side projects and leverage AI tools (e.g., Claude) to streamline collection notices and repetitive tenant communications.

• Experience: 2–5 years of experience in property management, customer service, front-desk hospitality, collections, or remote administrative support.
• Communication Skills: Exceptional written and verbal English skills. A warm, clear, and professional phone manner is required. (Bilingual in Spanish is a major plus).
• Mindset: Highly motivated, trainable, organized, and possesses thick skin for handling complaint resolution and collections calls.
• Technical Proficiency:
  • Proficiency with Google Workspace (Gmail, Google Docs, Sheets, Calendar).
  • Prior experience or comfort learning property management software like Buildium.
  • Experience with communication tools like Trello or Zillow Lead Manager.
  • Familiarity with AI tools (e.g., Claude or ChatGPT) for draft generation and workflow enhancement is a strong plus.
• Work Setup: Reliable high-speed internet connection, quiet work environment, and ability to work full-time hours aligned with Eastern Standard Time (EST).