24d ago

Junior Technical Customer Support Specialist (Evening Shift)

Lithuania·VilniusFull Timeentry

OtherCustomer Support SpecialistTechnical Customer Support SpecialistCustomer

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Overview

Technical Tools

OtherCustomer Support SpecialistTechnical Customer Support SpecialistCustomer

Web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down.
The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.

Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

Give joy to our customers by solving their queries via live chat and email;

Ensure excellent customer experience;

Answer customers’ queries & provide reliable information;

Interpret and finetune the customer success process & performance;

Work alongside techies to understand IT business logic;

Build and develop customer relationships that will turn clients into advocates.

No previous experience required - we’re looking for someone eager to learn and grow;

Excellent communication skills in English and Lithuanian;

Ability to work full-time during evening shift (5:00 PM - 1:00 AM) in a hybrid working model;

Energy to move mountains together with your team;

Empathy and understanding - basically showing clients how important they are!

A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;

Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Gross salary: 1500-1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.

Decodo is part of Source, a data ecosystem for a world built on intelligence. One of five independent technology companies connected by shared standards, expertise, and a belief in responsible access to web data.

Up for the challenge? Let’s talk!