Market Development & Customer Service Executive

We are seeking a proactive, field-oriented Field Sales & Market Development Officer to drive market development, customer relationships, and distribution growth within Uganda’s agricultural sector. The successful candidate will have direct, hands-on experience in agrochemical distribution, a strong understanding of Uganda’s agricultural input supply chain, and the ability to build lasting relationships with agro-dealers, distributors, commercial farms, coffee estates, cooperatives, and smallholder farmers. This is a field-based role suited to a self-driven professional who enjoys developing new markets, identifying business opportunities, and delivering results in a dynamic, growing operation. Key Responsibilities Field Visits & Market Coverage: Conduct regular field visits across assigned territories, engaging with agro-dealers, distributors, retailers, cooperatives, commercial farms, coffee estates, and smallholder farming communities. Market Intelligence: Monitor market prices, competitor activities, product availability, distribution channels, crop seasons, and farmer needs. Provide regular insights and reports to management and headquarters. Customer Service: Respond to customer enquiries, coordinate order follow-ups, resolve complaints, and ensure reliable service that strengthens customer relationships and brand loyalty. Distribution & Market Development: Support the activation and management of agro-dealers and distributors while developing direct business relationships with coffee estates, commercial farms, and cooperatives. Sales & Promotions: Coordinate promotional activities, product launches, farmer field days, and product demonstrations in collaboration with the agronomy team. Reporting & Administration: Maintain accurate records of field visits, customer interactions, sales opportunities, and market findings, providing timely and structured field reports. Candidate Requirements Must be a Ugandan national. 3–8 years of experience in field sales, market development, distribution management, or customer service. Direct, hands-on experience in agrochemical distribution is essential. Strong understanding of Uganda’s agricultural input distribution network, including the movement of products from importers and principals through distributors, agro-dealers, and stockists to commercial farms and smallholder farmers. Experience in agricultural inputs, agrochemicals, FMCG, or the coffee and maize value chains is highly desirable. Willingness and ability to spend most working days in the field across assigned territories. Valid driving permit required. Excellent communication, negotiation, and relationship-building skills. Self-motivated, practical, and comfortable working in a fast-paced, entrepreneurial environment. Good spoken English is essential; Mandarin Chinese is an advantage. Basic proficiency in spreadsheets, messaging and collaboration applications. Experience with CRM systems or structured sales reporting is a plus. What We’re Looking For We are looking for a commercially minded, hands-on professional who understands how agrochemical products reach the market and can translate field insights into business opportunities. The ideal candidate is comfortable building relationships, developing distribution networks, supporting customers, and working independently to achieve market growth. Application Notice: Kindly consider your application unsuccessful should you not be contacted within 7 working days.