Senior Systems Engineer

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

You'll design, automate and operate the systems that let Campers work everywhere, every day. You'll own identity, endpoint management and workplace infrastructure end to end, with AWS, networking and enterprise AI as supporting areas you help keep secure, reliable and well governed. This is a hands-on engineering role, not a service-desk escalation seat: you'll build the automation that makes the environment self-sustaining, and mentor others as you go.

• Identity & access: Okta administration and identity lifecycle automation: Workflows, SSO, SCIM, access governance, and joiner/mover/leaver processes.
• Endpoint engineering: The Jamf Pro platform and Apple device lifecycle: zero-touch deployment, configuration management, patching, compliance and fleet health.
• Workplace automation: Reliable automation using Python, PowerShell, Terraform/CloudFormation and workflow platforms to cut manual operations and improve consistency across the SaaS estate.

• →Cloud & network: Operate selected AWS and Meraki services, improving reliability, security, observability and documented recovery procedures.
• →Enterprise AI platforms: Administer and evolve platforms such as Glean, Claude for Enterprise and Gemini including access controls, data-source permissions, integrations, usage governance, security reviews and internal adoption.
• →Observability: Design monitoring, alerting and safe remediation workflows for critical services, using automation and AI-assisted operations where appropriate and properly governed.
• →Escalation & support: Provide senior escalation support for complex infrastructure and workplace technology incidents, driving root-cause analysis, remediation and preventative improvements.

• Several years engineering or administering corporate infrastructure in a SaaS or technology-led company
• Strong Okta administration and identity lifecycle experience, including building and troubleshooting Workflows
• Strong Jamf Pro and macOS fleet-management experience
• Experience automating operational processes with Python, PowerShell, APIs, workflows or IaC
• Experience troubleshooting complex incidents and performing root-cause analysis
• Strong stakeholder communication and documentation skills
• Willing to work from the Richmond office at least two days a week
• Comfortable working with ambiguity and shifting priorities
• Dive in without being asked, but work-out-loud and share what you’ve learned along the way

• AWS experience: EC2, Route 53, Lambda,  Fargate
• Terraform or CloudFormation
• Cisco Meraki
• Enterprise AI platform administration and governance
• Observability tooling: CloudWatch, Datadog, Splunk or PagerDuty
• Jira Service Management, Google Workspace, Slack or Atlassian administration

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.