Customer Architect (Marketing Analytics & Experimentation)

We're looking for a Customer Architect who brings marketing analytics expertise to the customer relationship. The best partners to our enterprise teams are practitioners who understand the data challenges these marketers are trying to solve. In this role, you'll partner with AI-forward enterprise teams as they build on GrowthLoop’s platform and own both the technical relationship end-to-end, from kickoff through expansion.

Once a customer is live, you'll stay their technical point of contact, and partner closely with other Customer Architects on the account side, from business reviews to renewals, to demonstrate the value GrowthLoop is delivering and uncover opportunities where GrowthLoop can do more. You’ll own the technical milestones that come after go-live, and present to executive stakeholders, explaining the business impact of technical work at a level they care about.

• 3+ years in marketing analytics, data science, or a similar analytical role, working directly with marketing teams on campaign strategy and causal measurement and experimentation. 
• Strong SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks)
• Hands-on experience working with LLMs (e.g., Claude, GPT-4, Gemini) for relevant use cases: summarization, classification, structured output, or agent workflows.
• Comfort evaluating AI and model outputs for accuracy, hallucination risk, and fitness for customer-facing use.
• Working knowledge of the modern marketing stack: CDPs and activation tooling (Segment, LiveRamp, Fivetran, or similar) and the channels and ad platforms where campaigns run (Google Ads, Meta, Salesforce).
• Proven ability to juggle multiple customer projects at once, with strong prioritization and time management across competing deadlines.
• Experience presenting directly to executives, leading the discussion on technical work and translating it into the business impact and strategic priorities they care about.

• A client-facing technical background: solutions architecture, onboarding, technical customer success, or account management. 
• Experience managing complex, multi-stakeholder implementation projects from kickoff through go-live, owning the timeline, artifacts, and pace.

GrowthLoop built the first composable CDP, helping marketers leverage live, first-party data from their cloud warehouse to launch highly targeted campaigns. That composable foundation gave way to the Compound Marketing Engine, an evolution of the composable CDP that drives compound growth by using agentic AI to accelerate the marketing cycle. 

Now, we’re building what comes next: an agentic system that uses causality data to find the actions that actually improve customer outcomes and gets smarter with every campaign cycle. 

Founder-led, we’re partnering with the world’s most innovative brands to close the loop between people, data, and AI. Enterprise marketing teams at Google, Costco, Ford, and Whirlpool (to name a few) choose GrowthLoop to launch smarter, more personalized marketing programs that compound growth with every campaign.

• Moving at our pace brings change, complexity, ambiguity, and a little chaos. You're comfortable being uncomfortable, and you'd rather own a hard problem than wait for a clean one. 
• You have high agency: you find the gap and close it, and you turn decisions into outcomes, not more meetings.
• You measure your work by whether the customer actually wins, and you'd rather prove impact than claim it. You make the people around you sharper, and the team winning matters more to you than being right. 
• You give direct, honest feedback (kindly), and you're curious about damn near everything, because time not spent learning feels wasted.
• We're a company of builders. You reach for the newest tools with good judgment and taste, using them to do better work at a scale that used to take a team. 

• Remote-first culture with team members and leaders across North America and beyond, with strong communities in New York, San Francisco, and Toronto.
• Flexible, goal-based work style.
• Flexible Time off
• Monthly, company-wide Recharge Days to truly unplug
• Annual home office stipend to support your workspace

• Quarterly Hackathons to focus on team passion projects
• Annual professional development stipend
• Work directly with a world-class executive team
• A learners’ mindset culture

GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.