Call Center Executive

Job Summary:

Our client  is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.

- Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner

- Provide accurate information about our clinics, services, and policies

- Manage patient complaints and concerns, resolving issues efficiently and effectively

- Collaborate with internal teams to ensure seamless patient experience

- Document patient interactions and maintain accurate records

- Meet or exceed call quality and productivity targets

- Bachelors degree in a relevant field

- 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations

- Strong interpersonal and communication skills

- Fluency in English (spoken and written)

- Proficiency in additional languages (Arabic, French, Russian) is a plus

- Excellent problem-solving and conflict resolution skills