Accounts Receivable & Disputes Specialist

Independently manage daily tasks for the assigned customer portfolio; monitor accounts through detailed financial analysis to achieve or exceed targets and metrics

Reduce bad debt risk by driving collections across all receivables; assist with order management where needed

Immediately escalate to management upon identifying significant account deterioration or critical disputes with potential bad debt exposure

Handle customer queries received through various communication channels in a timely and efficient manner

Support monthly and annual closing activities for timely closure

Assist in training activities; update process SOPs and maintain an up-to-date portfolio account handbook

Proactively identify and drive improvements in collections and dispute management processes

Maintain the appropriate internal control environment and SOX compliance

Undertake additional projects or activities as requested

Bachelor's degree in Accounting, Finance, Business Administration, Economics, or equivalent

At least 3 years of relevant experience in Finance and/or Accounting, preferably in a multinational company

Strong basic accounting skills, with emphasis on account reconciliation

Proficient in Excel — XLOOKUP, VLOOKUP, Pivot Tables, and INDEX/MATCH

ERP experience required; SAP strongly preferred

Salesforce knowledge is an advantage

Strong written and verbal English communication skills; experience managing global stakeholders is an advantage

Excellent time management and organizational skills

Lean Six Sigma certification is an advantage