Collections and Disputes | AR Senior Assistant (ANZ)

We are seeking an experienced and driven Senior Manager – Collections & Disputes to lead a high-impact team within a global Shared Service Center environment. This is a unique opportunity to shape and optimize end-to-end collections and dispute processes supporting the Australia & New Zealand business region.

In this role, you will be at the forefront of service excellence, stakeholder engagement, and continuous improvement, while building a high-performing team and driving operational success in a fast-paced, multinational setting.

• →Lead and develop a high-performing Collections & Disputes team, fostering accountability, ownership, and growth
• →Oversee end-to-end operations, ensuring efficiency, accuracy, and service excellence
• →Monitor performance through KPIs and metrics, driving continuous improvement initiatives
• →Act as the key escalation point for complex or sensitive issues
• →Build strong relationships with internal stakeholders and external partners
• →Support process transitions and migrations into the Shared Service Center
• →Ensure compliance with internal controls, SOX requirements, and regulatory standards
• →Drive a culture of continuous improvement and operational excellence
• →Support monthly and annual financial closing activities

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• Strong proficiency in MS Office and ERP systems (SAP preferred)

• 5–7 years of experience in a multinational or Shared Services environment
• 3–4 years of team leadership experience, with a proven ability to inspire and engage
• Experience in process improvement and transformation initiatives
• LEAN Six Sigma certification is a plus
• Familiarity with Salesforce and/or Genesys is an advantage

• Strong communication and stakeholder management skills
• Excellent analytical and problem-solving abilities
• Highly organized with strong attention to detail
• Ability to prioritize, multitask, and meet deadlines
• Customer-focused mindset with a passion for service excellence
• Collaborative team player with strong networking skills