CALL CENTRE - ALPHA COMMUNICATIONS

Job Overview: We are seeking a dedicated and enthusiastic Call Centre representative to join our team. This part-time position is ideal for fresh graduates looking to gain valuable work experience and develop their communication skills. As a Call Centre representative, you will be the first point of contact for our customers, providing them with assistance, resolving inquiries, and ensuring a positive customer experience. Responsibilities: - Handle inbound and outbound calls professionally and efficiently. - Provide accurate information about products and services to customers. - Resolve customer inquiries and issues in a timely manner. - Maintain updated knowledge of company products and services. - Record detailed and accurate customer information and communications into the system. - Collaborate with team members to resolve more complex issues. - Follow-up with customers to ensure satisfaction and service quality. - Meet or exceed call handling and quality metrics. Requirements: - Excellent verbal and written communication skills. - Strong interpersonal skills with the ability to build rapport with customers. - Basic computer skills and familiarity with customer service software. - Ability to multitask and prioritize in a fast-paced environment. - Problem-solving skills and attention to detail. - Ability to work independently and as part of a team. - Flexible and adaptable to changing work schedules. Qualifications: - Fresh graduates are encouraged to apply. - High school diploma or equivalent; additional education or training is a plus. - Prior customer service or call centre experience is beneficial but not required. We offer a friendly and supportive work environment where you can grow your skills and knowledge in customer service. If you are a motivated individual with a passion for helping others, we invite you to apply.