Customer Service Representative - 6 month fixed term

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

• Engage with customers by telephone or e-mail to provide information about products, manage accounts, set up meetings or obtain details of a query / complaint

• Provide customers with accurate quotes in a timely manner

• Study product information to acquire professional knowledge

• Process customer orders appropriately, achieving zero errors during entry to the system

• Ensure customer needs are always understood and acted upon appropriately

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Seek out and report on customer satisfaction as measured through customer surveys and feedback

• Answer colleague questions, collaborating to help customers where necessary

• The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned

• Keep up-to-date records of customer interactions

• Process customer orders accurately with zero errors

• Resolve customer issues within service level agreements’

• Provide accurate and comprehensive technical support in line with support handling procedures

• Providing quotes based on a clear understanding of customer needs and processing subsequent orders promptly and accurately

• Solving customer and technical support queries quickly, keeping a record of complaints and escalating to relevant others when needed

• Knowledge of Morgan products: features, benefits, and how customers use them to support their own businesses

• Working with customers: experience of discovering customer needs and developing customer relationships, evaluating and improving customer satisfaction

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind-1