Insurance Specialist

You can apply online here, or you can walk-in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on-the-spot interview and possibility to walk out with a job offer!

We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing support with policy inquiries, account maintenance, billing questions, and general insurance-related services.

• →Provide outstanding customer service through inbound phone interactions.
• →Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• →Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• →Accurately document customer interactions and maintain detailed records in company systems.
• →Research and resolve customer concerns while ensuring a positive customer experience.
• →Navigate multiple systems simultaneously to access account information and complete transactions.
  Adhere to all company policies, compliance requirements, and quality standards.
• →Identify opportunities to transfer customers to licensed agents when required.
• →Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

• Customer-first mindset.
• Strong listening and communication skills.
• Patience and professionalism when handling complex situations.
• Ability to adapt quickly to new processes and technology.
• Dependability and commitment to attendance expectations.
• Desire to learn and grow within the insurance industry.

• Call center environment, secure workspace, taking back to back calls working on a computer
• Ability to work scheduled shifts, including occasional overtime based on business needs.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

• Minimum 1 year of customer service experience.
• Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
• Experience working with customer accounts, billing inquiries, or account maintenance.
• Experience meeting quality and productivity goals.

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Sales experience: Minimum 6 months in a customer service role
• Available for paid training to include 8 weeks of training time and 4 weeks of transition time.
• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

What we do: https://afnicareers.com/get-to-know-us

Where are we located: https://afnicareers.com/locations

What it’s like being part of the Afni family: https://afnicareers.com/culture-perks