Warehouse Operations Associate (On-site – Los Angeles, CA)

Keep orders flowing

• →Own the daily health of our online orders (Shopify, TikTok Shop, Faire) from the moment they arrive at the warehouse to the moment they ship
• →Watch how we're pacing against the day's inflow and flag it early when we're falling behind
• →Keep an eye on our oldest, most urgent orders and make sure they ship first
• →Confirm every order sits in a fulfillable state: correctly statused, allocated, and visible to the right team

Keep the floor stocked and moving

• →Drive putaway and replenishment: get received stock out of staging and into pickable locations before pickers run dry
• →Escalate fast when we're low on inventory or need product moved into sellable locations
• →Jump in hands-on wherever the bottleneck is — this is a sweep-the-floors kind of team

Coordinate the people

• →Work with floor leads to keep everyone in the right spot, and flag imbalances to the Warehouse Manager
• →Be the go-to problem solver when a picker or packer hits a wall
• →Grow into the Warehouse Manager's right hand for coverage as trust builds

Keep the systems honest

• →Monitor ShipHero daily: devices, stations, order statuses, and workflow settings
• →Troubleshoot the real issue, not just the symptom: fix automation rules, reprocess orders, track down why an order landed in the wrong place
• →Pull reports from ShipHero to answer real questions: what's aging, what's blocked, what shipped
• →Handle basic floor IT: set up a computer, printer, scanner, or Wi-Fi, and get a frozen app running again

Must-haves

• Significant WMS experience; hands-on ShipHero experience strongly preferred
• 2–4 years in warehouse operations, e-commerce fulfillment, or 3PL work
• A systems thinker: when one order breaks, you check what else broke the same way
• Calm under pressure — peak days and product launches energize you, not rattle you
• A natural fixer who asks "how can I help?" before being asked
• Bilingual English/Spanish strongly preferred — our floor team is Spanish-first
• Comfortable being on your feet and on the floor for most of the day
• Weekend availability required

Nice-to-haves

• Experience with Shopify, TikTok Shop, or Faire and how their orders flow into a WMS
• Experience working with or inside a 3PL
• Basic comfort with barcode hardware, label printers, and networking
• Experience supporting high-volume launches or peak season

• Full-time, on-site at our Los Angeles warehouse
• Reports to the Warehouse Manager; works alongside floor leads
• Pay range: TBD
• Schedule includes weekend availability