Assistant Community Manager - Resident Operations

SBB Management is looking for an onsite Assistant Community Manager - Resident Operations

• Manage resident inquiries, service requests, communications, and operational concerns while providing timely, professional support.
• Communicate Association policies, procedures, services, community updates, notices, and other important information to residents.
• Oversee community access systems, amenities, facility rentals, and related administrative processes, including fees, deposits, refunds, inspections, and documentation.
• Evaluate resident, access, amenity, and operational issues; coordinate appropriate resources and escalate significant matters to the Community Manager as needed.
• Oversee assigned administrative and financial processes, including deposits, refunds, revenue reporting, expense documentation, and recordkeeping.
• Coordinate with vendors, corporate departments, and other resources to support community operations and resolve issues.
• Identify opportunities to improve resident service, operational efficiency, and administrative processes.
• Support the Community Manager with Association operations, Board initiatives, projects, meetings, and other management responsibilities.
• Provide operational continuity and backup support in the Community Manager's absence within delegated authority.
• Provide day-to-day direction and oversight to assigned onsite administrative or front-desk personnel, when applicable.
• Attend Board, Association, vendor, and operational meetings as assigned.
• Perform other management-related duties consistent with the responsibilities of the position.

• HS Diploma or GED
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Ability to build rapport with clients
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills