IT Support Technician

Provide internal employee support and technical assistance on company-supported computer hardware, software, and systems. 

Responsibilities:

• Provide technical support for company’s computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices.
• Utilize IT ticketing system to respond to requests for technical assistance and log all IT support interactions.
• Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests.
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems.
• Offer outstanding customer support and excellent communication in accordance with company’s procedures and policies while working with corporate network users (including remote users), as well as with other service areas.
• Ensure a positive support experience for company employees; develop a good relationship and trust by exhibiting professional attitude and a welcoming approach to understanding customers’ problems.
• Perform administrative duties, including scheduling of equipment, or any other services/items for company employees; organize shipments to remote sites if required.
• Interact with network services.

Provide internal employee support and technical assistance on company-supported computer hardware, software, and systems. 

Responsibilities:

• Provide technical support for company’s computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices.
• Utilize IT ticketing system to respond to requests for technical assistance and log all IT support interactions.
• Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests.
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems.
• Offer outstanding customer support and excellent communication in accordance with company’s procedures and policies while working with corporate network users (including remote users), as well as with other service areas.
• Ensure a positive support experience for company employees; develop a good relationship and trust by exhibiting professional attitude and a welcoming approach to understanding customers’ problems.
• Perform administrative duties, including scheduling of equipment, or any other services/items for company employees; organize shipments to remote sites if required.
• Interact with network services.

Skills/Qualifications/Competencies/Experience:

• Possession of advanced computer/software troubleshooting and Windows operation system experience.
• Possession of advanced experience with Active Directory, Office 365 administration, Office 365 application suite, Windows 10/11 operating systems.
• Knowledge of network infrastructure, servers, and hardware.
• Basic understanding of PowerShell syntax and commands preferred.
• Bachelors degree preferred
• CompTIA A+ certification preferred
• Minimum of 3+ years relevant support experience
• Customer service oriented and possesses good oral and written communications skills.
• Strong ability to work effectively with various levels of an organization.
• Strong listening skills to fully understand what an end user’s needs and/or requests are.
• The ability to perform a variety of complicated tasks and manage time efficiently.

Skills/Qualifications/Competencies/Experience:

• Possession of advanced computer/software troubleshooting and Windows operation system experience.
• Possession of advanced experience with Active Directory, Office 365 administration, Office 365 application suite, Windows 10/11 operating systems.
• Knowledge of network infrastructure, servers, and hardware.
• Basic understanding of PowerShell syntax and commands preferred.
• Bachelors degree preferred
• CompTIA A+ certification preferred
• Minimum of 3+ years relevant support experience
• Customer service oriented and possesses good oral and written communications skills.
• Strong ability to work effectively with various levels of an organization.
• Strong listening skills to fully understand what an end user’s needs and/or requests are.
• The ability to perform a variety of complicated tasks and manage time efficiently.