Part Time Warranty Coordinator

The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.

• →Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
• →Assist customers in understanding their warranty coverage, terms, and conditions.
• →Process warranty claims efficiently, ensuring timely and accurate resolution.
• →Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
• →Provide customers with updates on the status of their warranty claims.
• →Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
• →Escalate complex or unresolved issues to the appropriate team members or supervisors.
• →Gather and document customer feedback to help improve products and services.
• →Stay informed about company products, services, and warranty policies.
• →Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years’ warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to handle high-stress situations and manage multiple tasks simultaneously
• Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

• Knowledge of ServiceBench
• Knowledge of Salesforce
• Experience working with general contractors in a B2B environment
• Bi-lingual (English/Spanish)

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years’ warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to handle high-stress situations and manage multiple tasks simultaneously
• Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.