6mo ago

Customer Service Rep I - PHC

United StatesNormalmid

Customer SupportOtherCustomer Service RepresentativeCustomer Service Rep

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Quick Summary

Requirements Summary

The employee must occasionally lift and/or move up to 10 pounds.

Technical Tools

Customer SupportOtherCustomer Service RepresentativeCustomer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Responsibilities

~1 min read

→ Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
→ Documents calls and intakes in computerized record keeping system (Productivity)
→ Verifies and updates demographic information such as address and telephone number in computerized records

→ Read and analyze documents such as patient orders
→ Comprehend pharmacy prescription terminology
→ Effectively communicate with co-workers and patients alike
→ Help with the training of employees
→ Calculate figures and amounts in reference to frequency and doses dispensed
→ Apply common sense understanding to carry out oral and written instructions

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Must meet any licensing requirements necessary for specific location
Computer entry experience required

The employee must occasionally lift and/or move up to 10 pounds.